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Supporting mobile alerting

For a user at a school to be able to subscribe to a mobile alert [>>], a District Administrator and system administrator must set up the PowerSchool SMS system to support the sending of SMS (simple messaging service) text messages. This involves:

You may also need to update the Mobile Server Provider setup list [see Ensure consistent data >>]. Note: The designated mobile service provider may charge users for text messages received from PowerSchool SMS. Contact the service provider for further information.

When PowerSchool SMS sends a mobile alert, it uses a sender address that is exclusive to mobile alerts: "[District name]@PowerSchool.SMS.com", where [District name] is equal to the contents of the database field "CLS_DIS_DISTRICT_INFO.NAME".

To support mobile alerts on a system:

1

Set up the PowerSchool SMS system's Web Server [>>] as a trusted relay. This will allow the relay of SMTP data through the SMTP server.

2

Ensure that the system's SMTP server is identified:

a

View the General Preferences page [>>].

b

Under E-Mail and Mobile Alert Notification, ensure that SMTP Server Address is set to either a fully-qualified domain name (FQDN) or an IP address. The SMTP Server Port defaults to "25", unless you have modified this field.

3

[Do this if your role is District Administrator.DA] Ensure that each applicable user account is able to receive mobile alerts:

a

Find and view the user account [>>].

b

Enter a Mobile phone number. Enter only numbers, for example, "6045559876". Do NOT enter any dashes, spaces, dots, or brackets. When PowerSchool SMS sends a mobile alert via SMS text message to user's mobile phone, it addresses it to "[user's phone number]@[mobile phone provider]".

c

Under General, choose a Mobile Service Provider. You can set the choices available using a user setup list [>>].

www.powerschool.com
Tel: 866-434-6276
Email: smssupport@powerschool.com

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