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Understanding queue and program capacities

Open queues are queues with no restrictions, including no eligibility constraints or capacity limits.

Restrictive queues can have capacity limits which can also be tied to eligibility rules. For example, a Sibling queue might have a capacity limit of 25 for siblings of existing students for a specific program. The program can also have a General queue with a capacity limit of 100.

When setting up multiple queues, the capacity of all queues combine to equal the capacity of the program. The Manage Queues page displays a summary of the capacity for a program, including the number of seats taken.

Note: The number of seats taken reflects the number of students assigned to the program plus the number of students whose queue status is set to offered.

The availability of seats for a program is determined by the number of students in the program as of today. In addition, any student in a queue whose status is set to Offered is counted against the capacity of the program, even if the student's program eligibility is set to Ineligible.

The following figure shows a program session with two queues:

Figure 266: Program Queues

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B

Queue summary - Values from the columns are used to calculate the capacity summary.

C

Total capacity at this location - The sum of all Capacity fields for each queue at this location for the program session.

If one or more of the queues for this location has a capacity of unlimited, then the value in the Total field displays in italics along with (unlimited) next to the field.

If all of the queues for this location have a capacity of unlimited, then the Total field is blank and (unlimited) displays next to the field.

In the % over Allowed column, the % Over Allowed value is counted as Capacity * (1 + % Over Allowed). For example, where Capacity is 100 and the % Over Allowed value is 10, the Total is 110.

D

Total # of spaces taken at this location - The sum of # Spaces Taken fields for each queue at this location for a program session.

If the value in the Total # Spaces Taken field is greater than or equal to the Total capacity at this location, the Total displays in red.

The value is the same for both columns.

E

Total # of spaces available at this location - The sum of # Spaces Available fields for each queue at this location for a program session.

If one or more of the queues for this location has a capacity of unlimited, then the value in the Total field displays in italics along with (unlimited) next to the field.

If all of the queues for this location have a capacity of unlimited, then the Total field is blank and (unlimited) displays next to the field.

If the value in the Total # Spaces Taken field is greater than or equal to the Total capacity at this location, the Total displays in red.

The % over Allowed column displays the sum of the # Spaces Available fields for each queue at this location for a program session.

F

Total # of applications for this location - The sum of the # Applications fields for each queue at this location for a program session.

The value is the same for both columns.

G

Overall % full for this location - (Total # Spaces Taken / Total Capacity) * 100.

The % over Allowed column displays the Total Capacity * (1 + % Over Allowed).

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