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Correcting Report Server timeout issues

Perform the following tasks when you frequently encounter report session time-outs or the PowerSchool SMS system becomes extremely slow when you are running a report.

Note: To confirm that reports are timing out, navigate to the error log, found at C:\inetpub\wwwroot\PowerSchoolSMS\Log on the web server.

If you are using a new report server that does not have PowerSchool SMS installed, a implementation consultant should install the current version of PowerSchool SMS, which is available from https://support.powerschool.com. For detailed installation instructions, see Installing a new system [>>].

Note: The report server hardware/software requirements are identical to the requirements for the PowerSchool SMS web server [see PowerSchool SMS Web server requirements >>].

Modifying the report execution time-out settings

After updating the web or report server to the current version of PowerSchool SMS, use the following procedure to change the report execution time-out settings.

To modify the report time-out settings:

1

Based on the report that users are running on the web or report server, navigate to the correct folder:

If users are running this type of report	Use this path
Academic Planning	C:\Inetpub\wwwroot\PowerSchoolSMS\AcademicPlanning\Reports
Address Range	C:\Inetpub\wwwroot\PowerSchoolSMS\AddressRange\Reports
Attendance	C:\Inetpub\wwwroot\PowerSchoolSMS\Attendance\Reports
Audit	C:\Inetpub\wwwroot\PowerSchoolSMS\Audit\Reports
Awards	C:\Inetpub\wwwroot\PowerSchoolSMS\Award\Reports
Class	C:\Inetpub\wwwroot\PowerSchoolSMS\Class\Reports
Custom Reports	C:\Inetpub\wwwroot\PowerSchoolSMS\CustomReports
District	C:\Inetpub\wwwroot\PowerSchoolSMS\District\Reports
Grading	C:\Inetpub\wwwroot\PowerSchoolSMS\Grading\Reports
Report Cards	C:\Inetpub\wwwroot\PowerSchoolSMS\Grading\Reports
Scheduling	C:\Inetpub\wwwroot\PowerSchoolSMS\Scheduling\Reports
Setup	C:\Inetpub\wwwroot\PowerSchoolSMS\Setup\Reports
Student	C:\Inetpub\wwwroot\PowerSchoolSMS\Student\Reports
Student Behavior	C:\Inetpub\wwwroot\PowerSchoolSMS\Scheduling\Reports
Transcript	C:\Inetpub\wwwroot\PowerSchoolSMS\Transcript\Reports

2

Create a copy of the web.config file.

3

Using Notepad, open the original web.config file.

4

In the httpRuntime section, change the ExecutionTimeout value to 28800.

5

Save the file.

6

Restart IIS:

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Go to Start > Administrative Tools > Services.

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Right click IIS Admin Service and select Restart.

Modifying the server time-out settings

Use the following procedures to update the time-out settings of the web or report server .config files and for the Internet Information Service (IIS).

To modify the settings for the machine.config and web.config files:

1

On the report server, navigate to C:\Winnt\Microsoft.NET\Framework\[current.Net version]\CONFIG

2

Create a copy of the machine.config file.

3

Using Notepad, open the original machine.config file.

4

Change the values for the following settings:

For this setting	Change the value to
httpruntime section: executiontimeout	3600 (seconds)
processmodel section: responsedeadlockinterval	59 (minutes)
processmodel section: memorylimit	90 (percent)

5

Save the file.

6

On the web/report server, navigate to C:\inetpub\wwwroot\PowerSchoolSMS.

7

Create a copy of the web.config file.

8

Using Notepad, open the original web.config file.

9

Change the values for the following settings:

For this setting	Change the value to
Authentication section: timeout	59 (minutes)
Sessionstate section: timeout	59 (minutes)

10

Save the file.

11

Restart IIS:

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Go to Start > Administrative Tools > Services.

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Right click IIS Admin Service and select Restart.

To modify the settings for the IIS program:

1

On the web or report server, click Start > Administrative Tools > Internet Services (IIS) Manager.

2

In the left pane of the Internet Information Services program, right-click the Default Web Site and click Properties. The Default Web Site Properties dialog opens.

3

In Connection Timeout, enter 28800 [Figure 148].

4

Click the Home Directory tab.

5

Under Application Settings, click Configuration. The Application Configuration dialog opens.

6

Click the Options tab.

7

In Session Timeout, enter 480 [Figure 149].

Figure 148: Connection timeout

Figure 149: Session timeout

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