You can customize any of the reports available in Chancery SMS [>>]. Each report is defined by a report file (which has the file extension ".rpt") stored in the system. Customizing a report involves downloading the report from the system, editing the report using the third-party report-editing tool Crystal Reports, then uploading the customized report. This process replaces the old report file with a new file, which is stored in the system until you customize it further. Note: For instructions on how to develop and edit reports using Crystal Reports, refer to the Chancery SMSReport Writers Guide
A Chancery SMS system contains two types of reports, each of which you customize differently: package reports [>>] and built-in [>>].
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