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Changing the PowerSchool SMS eDocs location

A system user has access to comprehensive PowerSchool SMS documentation (named PowerSchool SMS eDocs) through the Help link on any page [see >>]. The user's web browser displays the eDocs, which are hosted on PowerSource, our customer support site. Here, we constantly update the PowerSchool SMS eDocs with the latest information.

If system users do not have access to the PowerSource support site, the system administrator can obtain a zipped copy of PowerSchool SMS eDocs for SMS and redirect the Help menu to a designated server on which the copy of the PowerSchool SMS eDocs resides. The administrator must make this change on each system server each time PowerSchool SMS is installed or upgraded.

To obtain a zipped copy of eDocs for your version of SMS, contact PowerSchool technical support.

To redirect PowerSchool SMS Help to a local server copy of eDocs:

1

Unzip the eDocs file to the designated web server.

2

On the PowerSchool SMS web server, open the following file using a text editor: "Inetpub\wwwroot\PowerSchoolSMS\web.config".

3

Locate the section "eDoc connection information", which looks like this:

<!--
The following section defines the eDoc connection information.

-->
<eDocWebsiteURL>
<add key="SMSWebServerVersion" value="your version"/>
<add key="eDocURLName" value="SMS eDoc Website"/>
<add key="eDocURLValue" value="https://support.powerschool.com/help/sms"/>
</eDocWebsiteURL>
<!--

4

In the line that begins with <add key="eDocURLValue" value= change the value to "http://<your server name>/PowerSchoolSMS/Help".

=

For example, <add key="eDocURLValue" value="http://Grandedistrictserver.com/PowerSchoolSMS/Help".

5

Save the web.config file.

6

Restart IIS:

=

Go to Start > Administrative Tools > Services.

=

Right click IIS Admin Service and select Restart.

7

From the Windows Start menu, click Run. The Run dialog appears.

8

For Open, type "regedit" and click OK. The Registry Editor window opens.

9

Expand "HKEY_LOCAL_MACHINE\SOFTWARE\NCS Pearson, Inc.\Open District\Web Client\".

10

In the right pane, double-click "eDocURL" and change the path for Value data to "http://<your server name>/PowerSchoolSMS/Help/<version number>".

=

<version number> is the number of the PowerSchool SMS version currently installed; for example, "843".

11

Click OK.

12

Close the Registry Editor.

www.powerschool.com
Tel: 866-434-6276
Email: smssupport@powerschool.com

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